Delivery, Returns & Exchanges

CHRISTMAS & NEW YEAR'S DELIVERIES

There are no Parcelforce or Royal Mail deliveries on Christmas Day or Boxing Day; only limited deliveries on Christmas Eve, and no deliveries on New Year's Day with limited deliveries New Year's Eve.

The last day for ordering for guaranteed delivery (UK Mainland) before Christmas is Wednesday 18 December by 12 noon. Please note that due to a considerable increase in orders we advise ordering ASAP to help try guarantee Christmas delivery.

Timothy Taylor’s Webshop Customer Support will be closed for Christmas from 24 December 2024 - 2 January 2025.

IMPORTANT DELIVERY AND PROCESSING INFORMATION

Please use our contact form to contact our customer service team.

Our webshop customer service opening hours are Monday-Thursday 8am-5pm and Friday 8am-4pm.

STANDARD, NAMED WEEK & EXPRESS DELIVERY TIMES

Standard and named week delivery via Royal Mail and Parcelforce is FREE but we can only deliver to addresses with a UK postcode (excluding the Channel Islands, Eire, PO Box addresses and UK Overseas Territories). We are however, happy to process orders placed from overseas locations but where the shipping address has a UK postcode.

Please include a mobile number on your order and Parcelforce will send you a text when your parcel is on its way. We pack and send orders Monday to Friday. If orders are placed by 12 noon and you have selected 'As Soon As Possible', we will endeavour to dispatch that day and your parcel should arrive within three working days. Please note this does not include weekends or public Bank Holidays.

Named week delivery. You can now select a delivery week up to five weeks in advance. Any orders placed that select a named week rather than 'As Soon As Possible' will be dispatched on the Monday of the week selected, or the nearest day to it should it be a Bank Holiday.

If you selected standard or named week delivery and have not received your package within five working days (from the Monday of the week selected if applicable, and excluding weekends and Bank Holidays) please contact us by filling in our contact form and we can check into this for you.

Please note that the CREATE YOUR OWN PERSONALISED PINT TANKARD product is not eligible for named week delivery. If you place an order for this, it will be sent out ASAP once ready.

Express delivery: £3 additional charge per order

If you require your parcel urgently, we do offer an express service for an additional cost of £3. You can tick this option at checkout and the cost will be added to your bill. This is a 24-hour Parcelforce service so if you place your order by 12 noon, we will dispatch the same day and you should receive your order the following day. Please note this does not include weekends or public Bank Holidays.

Please note any delivery timescales are indicative only, and reliant on the ability of a third party to make the delivery in the expected timescales. Timothy Taylor's does not accept any liability whatsoever for delayed delivery caused by a third party.

If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' on entering the site, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.

The name of the sender will not be included as part of the delivery, therefore if this is for a gift we advise including your name on the free gift message. If you would like the delivery to remain anonymous, please contact us referencing the order number in case of an enquiry by the recipient.

PARCELFORCE ALCOHOL DELIVERY POLICY

Please note that Parcelforce will require the addressee to digitally sign for all packages delivered through them - this includes any order containing alcohol. Therefore someone must be present to receive the package, otherwise it may be returned to your local depot for collection.
PO Box addresses are not acceptable as delivery addresses for any of Parcelforce's services.

To read Parcelforce's Conditions of Carriage please use this link.

RETURNS POLICY

We understand that from time-to-time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

we receive the returned product within 30 days following the date of delivery of the product, and;
the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

we will not refund or exchange the product, and;
we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

In the case of items arriving damaged, please contact us immediately upon receipt and we will replace and resend the items in question.

Please post all returns to:

Timothy Taylors & Co Ltd c/o Ogden Fulfilment Limited, Unit 2, Acre Park, Dalton Lane, Keighley BD21 4JH

EXCHANGES POLICY

To exchange your Timothy Taylor's purchase, you need to:

Return the item to us in the original internal packaging within 30 days of delivery.
Include the packing slip, or if this is missing, a note stating your name, shipping postcode and order number.
Indicate what change is required (e.g. exchange XL for L).

Please note – personalised items cannot be exchanged, and all exchanges are subject to availability. If the price of your item has changed, the original price will remain and you won’t be charged/refunded for any differences. If your item has not yet arrived, please wait until it has been delivered before you begin the exchange process.

Upon receipt of the item(s) we will send replacement(s) to your original delivery address via first class post.

Exchanged items must be the exact same type as the replacement, and your exchange must be returned in exact accordance with our returns policy.

Finally, all exchanges are at the sole discretion of the Timothy Taylor's customer service team.

Please post all exchanges to: